Qatar Suspends Talabat for 1 Week Over Consumer Rights Breach
▼ Summary
– Qatar’s Ministry of Commerce and Industry suspended Talabat for one week due to repeated breaches of consumer protection laws and misleading practices.
– The ministry cited violations of specific articles in Law No. (8) of 2008, following multiple verified consumer complaints.
– Talabat was accused of providing false information, deceiving customers, unlawfully obtaining money, and failing to guarantee service quality.
– Talabat Holding PLC is working with Qatari authorities to address the issue and resume operations, while also conducting an internal review.
– Talabat, founded in Kuwait in 2004, is a major food and grocery delivery platform operating across multiple MENA countries including Qatar.
Qatar’s Ministry of Commerce and Industry has suspended the operations of food delivery service Talabat for one week following confirmed breaches of consumer protection regulations. The decision comes after multiple customer complaints were verified, indicating that the company repeatedly failed to comply with legal standards designed to safeguard consumer interests.
The ministry specifically referenced violations of Articles 7 and 11 of Law No. 8 of 2008, which address fair commercial practices and consumer rights. Officials stated that Talabat engaged in providing misleading information about products, deceiving buyers, collecting payments through improper means, and not upholding promised service quality. These actions prompted the regulatory body to take administrative measures aimed at reinforcing legal compliance and protecting public trust.
In reaction to the suspension, Talabat Holding PLC acknowledged the situation and confirmed it is collaborating closely with Qatari authorities to resolve the concerns. The company has launched an internal assessment to understand the full scope of the issue and evaluate any financial or operational impacts. Their stated goal is to resume normal service as quickly as possible while adhering to regulatory expectations.
Talabat, which began in Kuwait in 2004, has expanded significantly to become a leading food and grocery delivery platform across the Middle East and North Africa. Its services are available in numerous countries including the UAE, Saudi Arabia, Oman, Bahrain, Qatar, Jordan, Egypt, and Iraq, serving millions of customers throughout the region.
(Source: MEA Tech Watch)
