Verizon Wireless Outage Disconnects Customers Across US
▼ Summary
– Verizon confirmed a network issue on Saturday, leaving many customers unable to connect or make calls for hours.
– DownDetector’s tracker peaked at around 3:30PM ET with over 20,000 reports, indicating widespread service disruptions.
– Some customers maintained service throughout the day, making the exact cause of the outage unclear.
– Verizon’s support team acknowledged the issue on social media but did not provide details on affected areas or restoration timelines.
– A Verizon spokesperson attributed the outage to a software issue and stated engineers are working to resolve it.
A significant Verizon Wireless outage left thousands of customers across the United States without reliable service on Saturday, disrupting calls and connectivity for hours. Reports surged throughout the afternoon, with many users expressing frustration over the sudden loss of communication. While the cause remained unclear initially, the company later attributed the disruption to a software-related problem affecting portions of its network.
By mid-afternoon Eastern Time, outage tracking service DownDetector recorded a sharp spike in user reports, exceeding 20,000 complaints at its peak. The map indicated concentrated problem areas in multiple major cities, though Verizon did not immediately specify which regions were most severely impacted. Some subscribers noted that their service continued to function normally, suggesting the outage was not universal.
Verizon’s support team acknowledged the issue on social media, responding to customer inquiries but offering few specifics regarding the scope of the disruption or a timeline for restoration. In a statement provided via email, company representative Karen Schulz confirmed engineers were actively addressing a software issue impacting wireless service. She emphasized that teams were working to identify and resolve the problem as quickly as possible.
Customers were directed to check the official Verizon Network Status page for real-time updates regarding service in their local area. The company apologized for the inconvenience and thanked users for their patience while repairs were underway. As the situation evolved, further developments were expected to be communicated through Verizon’s official channels.
(Source: The Verge)
