Zscaler ZDX Boosts Zero Trust with Enhanced Performance Monitoring
▼ Summary
– Zscaler introduced new ZDX innovations that provide real-time insights across the internet and endpoints, cutting issue detection by 98% and resolving issues in minutes to strengthen SLAs and minimize downtime.
– ZDX unifies device, network, and application telemetry to quickly pinpoint root causes, addressing the complexity of troubleshooting and reducing the estimated $400 billion in annual losses from digital downtime.
– Network intelligence identifies ISP bottlenecks and enables traffic rerouting via Zscaler Internet Access to ensure fast connectivity and reduce resolution times from days to minutes.
– Zscaler managed monitoring offers 24/7 multipath insights on SaaS and custom web apps from global locations, helping detect issues and hold application providers accountable for SLA compliance.
– Device health score and remediation features provide enterprise-wide visibility into device performance, allowing administrators to optimize utilization, extend device lifecycles, and reduce hardware refresh costs.
Zscaler has introduced significant upgrades to its Zscaler Digital Experience (ZDX) platform, delivering enhanced performance monitoring capabilities that strengthen zero trust security frameworks. These new features enable businesses to identify and resolve performance problems more quickly, offering real-time visibility across internet connections and user devices. The improvements reportedly reduce issue detection time by an impressive 98% and cut resolution times from days to just minutes, directly supporting stronger service level agreements and reducing costly operational downtime.
Addressing user performance problems has traditionally been difficult, with IT teams struggling to determine whether issues originate from the device, network, or application itself. Disconnected teams using outdated monitoring tools further complicate rapid diagnosis. Industry analysis indicates that digital downtime results in approximately $400 billion in annual financial losses for organizations worldwide. ZDX addresses this challenge by consolidating device, network, and application performance data into a single view, enabling faster root cause identification while maintaining zero trust security principles throughout the digital environment.
The latest ZDX innovations include several key components designed to optimize digital experience management. Network intelligence functionality identifies Internet Service Provider bottlenecks, allowing companies to utilize Zscaler Internet Access to automatically redirect traffic through alternative Zero Trust Exchange data centers. This capability maintains fast connectivity while minimizing productivity disruptions, transforming what previously took days to resolve into a matter of minutes.
Continuous monitoring of essential SaaS applications and custom web platforms operates around the clock from multiple global vantage points. This multipath perspective enables network operations teams to quickly detect performance degradation, verify that application providers meet their service commitments, and reduce productivity-impacting interruptions. The comprehensive visibility also empowers organizations to hold Internet Service Providers accountable for service quality, potentially securing compensation and negotiating improved contract terms.
Device health scoring combines system event monitoring with remote remediation capabilities, providing enterprise-wide insight into device performance trends. Rather than addressing isolated incidents, IT administrators can now identify widespread hardware and software issues affecting multiple users simultaneously. These features help optimize device utilization, extend hardware lifecycles, reduce refresh costs, and minimize disruptions for end users.
Dhawal Sharma, Zscaler’s Executive Vice President of Products, commented on recent infrastructure disruptions: “Events like the Red Sea cable cuts create significant outages affecting both businesses and their users. These ZDX innovations provide enterprises with complete visibility and control to maintain user productivity, resolve issues in minutes rather than days, and ensure reliable application experiences worldwide, all while reducing costs through extended device lifecycles and stronger service provider accountability.”
Industry analyst Zeus Kerravala of ZK Research observed the broader market transition: “The industry is moving away from fragmented point solutions toward unified security and networking platforms designed for today’s dynamic, distributed, and AI-driven environment. Zscaler’s globally distributed, multi-tenant cloud architecture positions them well to consolidate functions and deliver comprehensive visibility. By applying artificial intelligence across their extensive telemetry data, Zscaler’s new ZDX capabilities accelerate problem resolution while improving user experience, outcomes that separate tools simply cannot achieve.”
(Source: HelpNet Security)
