SAP Concur & Amex GBT Forge New Business Travel Alliance
▼ Summary
– SAP Concur and American Express Global Business Travel have formed a strategic alliance and launched Complete, a co-developed AI-powered solution integrating booking, servicing, payments, and expensing.
– The Complete solution will combine SAP Concur’s technology and Amex GBT’s marketplace, software, and services to deliver a unified travel and expense management experience.
– Complete provides access to Amex GBT’s extensive marketplace, including over 600 airlines and two million properties, offering richer travel options and cost savings.
– The alliance will leverage combined AI capabilities trained on data from millions of trips to fine-tune experiences in near real-time and deliver accelerated innovation.
– The Complete solution will be available to mutual customers later this month, with additional features and Concur Expense integration into Amex GBT Egencia rolling out in the coming months.
A new strategic alliance between SAP Concur and American Express Global Business Travel (Amex GBT) introduces a groundbreaking solution named Complete, designed to unify corporate travel and expense management. This co-developed platform integrates artificial intelligence to merge booking, servicing, payments, and expense reporting into a single, streamlined experience. By leveraging the distinct technological strengths and industry knowledge of both companies, Complete aims to redefine how businesses handle travel. Additionally, Concur Expense will soon integrate with Amex GBT Egencia, offering clients more choices for a fully integrated travel and expense system. Both organizations are committing significant funding and development resources to foster joint innovations that benefit shared customers.
Fred Fredericks, General Manager and Chief Product Officer at SAP Concur, emphasized the alliance’s forward-looking nature. He stated that combining SAP Concur’s technology and global insight with Amex GBT’s extensive marketplace, software, and service offerings, along with their shared AI capabilities, creates a unified solution. This partnership is expected to make business travel simpler, more intelligent, and more impactful for organizations worldwide.
The collaboration aims to deliver unified value across three main areas: marketplace, software, and services. Complete will follow a shared development roadmap and an integrated servicing model designed to speed up innovation and optimize client programs.
Key highlights include:
The Amex GBT marketplace will now be integrated into Complete, giving users access to more than 600 airlines and two million properties. This connection extends to the SAP Concur technology stack, bringing enhanced incentives and notable cost savings.
Evan Konwiser, Chief Product and Strategy Officer at Amex GBT, called the partnership “a bold step that reimagines travel and expense solutions in the AI era.” He emphasized that the collaboration allows the two companies to build software that unifies data, marketplace access, and servicing capabilities, offering a truly connected experience across both travel and expense management.
Complete will launch for mutual customers later this month, with more features to follow in the coming months. The integration of Concur Expense into Amex GBT Egencia is expected soon after. Future co-innovations will target content availability, travel manager tools, AI-assisted booking, disruption management, and program insights.
Additionally, the SAP Concur Partner Program for Travel Management Companies (TMCs) will be restructured to provide added value for current and future clients.
This announcement signals the beginning of a broader rollout. Over time, Complete will evolve into a fully integrated, AI-powered travel and booking platform that learns from user behavior and continuously adapts to meet organizational needs.
(Source: ITWire Australia)
