TrackTik Adds AI to Automate Incident Reporting
▼ Summary
– Trackforce has launched ReportPro AI, an enhancement to incident reporting within its TrackTik platform for security personnel.
– The tool uses AI to help guards transform informal notes into professional, compliance-ready reports in real-time.
– It enables supervisors to instantly generate concise executive summaries from lengthy reports for faster review and triage.
– The system maintains full transparency with clear audit logs that track all AI modifications and preserve original content.
– ReportPro AI is designed with a focus on data security, user control, and meeting regulatory compliance requirements.
TrackTik has integrated artificial intelligence directly into its security management platform with the launch of ReportPro AI. This new module is engineered to automate and enhance the incident reporting workflow for security personnel at every level, from guards in the field to supervisors and compliance officers. The system aims to address the industry-wide challenge of producing consistent, high-quality reports by leveraging intelligent automation.
According to Chatura Liyanage, VP of Product Management at Trackforce, the sheer volume of daily reports presents a significant operational hurdle. “Security operations generate thousands of reports every day, but ensuring those reports are consistent, professional, and compliant is a constant challenge,” Liyanage explained. The new AI tool is designed to empower guards to create polished documentation effortlessly, give supervisors the ability to review incidents in seconds, and provide compliance officers with the necessary transparency for accountability.
The platform’s effectiveness is already being recognized by users. Chad Farnsworth, VP of Integrations and Technology at Citadel Security USA, noted a substantial improvement in both report quality and team productivity. “The AI enhanced reports have been a game-changer for both our staff and clients,” Farnsworth said. He highlighted that his teams can now dedicate more attention to customer needs instead of being slowed down by cumbersome reporting technology, while clients appreciate the new level of transparency.
ReportPro AI delivers its benefits through three primary functions. First, it offers real-time report enhancement, providing guards with AI assistance that converts brief notes into professionally formatted, compliance-ready reports directly within the web portal or mobile app. Second, it enables instant executive summary generation, allowing supervisors to quickly distill lengthy incident details into concise overviews for faster triage and improved client communication. Finally, the system maintains comprehensive report field audit logs, recording every AI-assisted change and preserving both the original and modified text for complete oversight and defensible audit trails.
A foundational principle of the new AI is building trust through transparency. Every piece of AI-generated text is clearly labeled, and the original content is permanently stored alongside any modifications to meet strict regulatory and client demands. Users maintain control, opting into enhancements as needed, with all AI activity fully visible. Importantly, the company confirms that sensitive client data is never used to train its AI models, ensuring data privacy and security.
This release signals a broader commitment to AI-driven innovation at Trackforce. “ReportPro AI is the first of many AI innovations we have planned,” Liyanage added, emphasizing the goal of combining real-time intelligence with full transparency to boost operational efficiency. This vision is supported by industry leaders like Evan Nardone, Chief Technology Officer at St. Moritz Security Services, who observed that the integration of AI into TrackTik is already creating measurable efficiencies and shows a promising roadmap for future scalability.
(Source: HelpNet Security)
