NextEra & ServiceNow Partner for Middle East Digital Transformation
▼ Summary
– NextEra, a joint venture between LTIMindtree and Aramco Digital, has partnered with ServiceNow to drive digital transformation in Saudi Arabia and the MENA region.
– The partnership includes establishing a proximity center at Imam Abdulrahman Bin Faisal University and a ServiceNow Centre of Excellence to train the local workforce.
– It will accelerate generative AI and agentic automation deployment while offering Arabic interfaces and localized solutions for regional needs.
– The collaboration focuses on developing industry-specific platforms for energy, BFSI, public sector, and giga projects to modernize systems and enhance operational excellence.
– This initiative supports Saudi Vision 2030 by creating job opportunities, nurturing local talent, and combining global innovation with regional impact.
A major new alliance between NextEra and ServiceNow is set to accelerate digital transformation across Saudi Arabia and the wider Middle East and North Africa region. This collaboration brings together ServiceNow’s advanced AI-driven workflow capabilities with NextEra’s deep regional expertise, aiming to modernize enterprise operations and drive innovation at scale.
As part of the agreement, NextEra will establish a proximity center at Imam Abdulrahman Bin Faisal University in Dammam, while ServiceNow will launch a Centre of Excellence focused on training and equipping the local workforce with essential digital skills. A central feature of the partnership is the introduction of Agentic Central offerings built on the ServiceNow platform, which will help organizations deploy generative AI and automation solutions more rapidly and effectively.
The collaboration is designed to address specific regional requirements, including the development of an Arabic user interface and highly localized solutions that cater to unique business challenges. Industry-specific platforms will be created for key sectors such as energy, banking and financial services, public services, and giga-projects. These platforms are expected to help modernize legacy systems, improve customer relationship management, and enhance overall employee experience.
Dina Aboonoq, CEO of NextEra and Executive Vice President at LTIMindtree, emphasized the strategic importance of the partnership, stating that it combines NextEra’s regional knowledge with LTIMindtree’s delivery capabilities and ServiceNow’s powerful AI platform. She highlighted the commitment to creating new job opportunities and nurturing local technology talent in alignment with broader economic goals.
Saif Mashat, Area Vice President for MEA at ServiceNow, noted that the collaboration underscores ServiceNow’s dedication to fostering meaningful change in the Middle East. By offering intelligent workflows and scalable AI solutions, the partnership aims to unlock new levels of operational agility and growth for enterprises throughout the region.
This initiative also supports Saudi Vision 2030 objectives, particularly through NextEra’s focus on “Saudization”, prioritizing local talent and economic development. The partnership represents a fusion of global technological innovation with regional insight, positioning it as a milestone in the ongoing digital evolution of the MENA area.
(Source: MEA Tech Watch)
