AI to Make 50% of Business Decisions by 2027, Says Gartner
▼ Summary
– AI agents are rapidly being adopted by businesses, with Gartner predicting half of all business decisions will be automated or AI-augmented within two years.
– By 2029, 10% of executive boards worldwide will use AI, including agents, to assist in major business decisions, requiring policies for governance and trust.
– Human oversight remains critical in AI-driven decision-making to ensure data quality and effective governance, despite increasing automation.
– Businesses prioritizing AI literacy training for executives could see revenues up to 20% higher than those that don’t, according to Gartner.
– AI agents, though recently emerging, are becoming a cornerstone of the private sector, with potential to automate 74% of customer service interactions by 2028.
The business world is on the brink of a major transformation as artificial intelligence takes center stage in corporate decision-making. According to new research from Gartner, AI will influence or automate 50% of business decisions by 2027, reshaping how organizations operate at every level. This shift reflects the rapid adoption of AI agents, advanced systems capable of handling complex tasks, analyzing data, and even guiding strategic choices.
Tech giants and startups alike are racing to integrate these tools, driven by the need to maximize returns on AI investments. Unlike basic chatbots, modern AI agents interact seamlessly with digital platforms, boosting efficiency while supporting human teams. Gartner’s report urges companies to identify which decisions could benefit most from AI augmentation, emphasizing collaboration between data specialists and business leaders.
The impact won’t stop at routine operations. By 2029, 10% of corporate boards worldwide are expected to rely on AI for high-stakes decision-making, though the specifics remain unclear. To stay ahead, Gartner advises executives to establish clear policies for AI governance, ensuring these systems enhance strategy without compromising accountability. Human oversight remains critical—while AI accelerates processes, maintaining data quality and ethical standards requires continuous monitoring.
Preparing workforces for this shift is equally vital. Businesses investing in AI literacy training for leadership could see revenue jump by 20% compared to peers who lag behind. The report also highlights the growing importance of synthetic data management and in-house AI model development to reduce reliance on third-party solutions.
The speed of this revolution has left many industries scrambling. Recent studies, like one from Cisco, predict AI agents will automate 75% of tech vendor customer service interactions by 2028. Analysts agree these tools aren’t just a trend, they’re redefining competitiveness. For companies navigating this change, the message is clear: adapt quickly or risk falling behind.
For those eager to stay updated on AI’s evolving role, subscribing to specialized newsletters can provide timely insights. The pace of innovation shows no signs of slowing, making proactive strategies essential for long-term success.
(Source: ZDNET)
