Klarna’s CEO Answers Calls via AI Hotline – Try It Now!
▼ Summary
– Klarna CEO Sebastian Siemiatkowski has introduced an AI-powered phone hotline featuring a clone of himself trained on his voice and insights.
– The AI hotline allows customers to provide feedback on Klarna’s products, vision, and mission, with responses based on Siemiatkowski’s real experiences.
– Call transcripts and summaries are analyzed by an LLM, generating actionable insights for Klarna’s product and engineering teams to prioritize improvements.
– The hotline is available in the US and Sweden, with the AI consistently redirecting callers to share feedback about Klarna, even when asked unrelated questions.
– OpenAI offers a similar AI hotline for its ChatGPT service, demonstrating a broader trend of AI-powered customer interaction tools.
Klarna has launched an innovative AI-powered hotline that lets customers speak directly with a digital version of CEO Sebastian Siemiatkowski. The interactive system, designed to gather real-time feedback, uses voice cloning technology to mimic the executive’s speech patterns and knowledge.
Trained on Siemiatkowski’s actual voice and expertise, the AI assistant fields questions about Klarna’s services, company vision, and product improvements. Customers and merchants can call in to share suggestions, report issues, or ask about the company’s history, all while the system logs and analyzes conversations for rapid response.
Behind the scenes, transcripts and summaries are processed by advanced language models, feeding into an internal dashboard where Klarna’s teams prioritize actionable insights. The company claims this streamlined approach could turn customer feedback into product updates within 24 hours.
Currently available in the U.S. and Sweden, the hotline redirects callers to provide Klarna-specific input, even when faced with off-topic queries. During a test call, the AI politely steered conversation back to service improvements, ignoring playful attempts to discuss unrelated topics like gaming characters.
This move follows Klarna’s earlier experiments with AI, including using synthetic voices for earnings reports. Meanwhile, OpenAI offers a similar concept with its ChatGPT phone line, signaling a broader trend of businesses adopting conversational AI for customer engagement.
For those curious to try it, the U.S. number is +1 (424) 667-5385, while Sweden’s line is +46 8 525 125 94. The experience underscores how companies are increasingly blending automation with human-like interaction to refine their offerings.
(Source: The Verge)
