customer service

Traditional marketing metrics focus on channel efficiency but overlook the key drivers of sustainable growth: the customers themselves. Customer analytics…

AI tools are reshaping work by enabling greater flexibility and improved work-life balance, potentially making physical offices unnecessary. While AI…

NiCE is acquiring conversational AI leader Cognigy for $955 million, merging Cognigy's automation with NiCE's CXone platform to lead AI-driven…

AI is significantly transforming marketing, with sales, customer service, and content creation roles being the most impacted by generative AI…

Large language models (LLMs) like GPT-4o and Google’s Gemma show inconsistency when challenged, often shifting positions despite initial confidence, even…

Businesses are adopting agentic AI to drive operational change, moving beyond initial hype to implement practical solutions with measurable results.…

Meta is in advanced talks to acquire Play AI, a voice cloning startup, to enhance its AI tools and integrate…

The future of work is shifting toward human-led teams of AI agents, with professionals acting as managers to oversee and…

Cybersecurity leadership demands intentional work-life balance strategies and executive support to prevent burnout, as threats require constant vigilance but professionals…

Many companies are facing setbacks as AI fails to replace human workers effectively, forcing them to rethink aggressive automation strategies.…

Complex customer interactions, especially in sensitive scenarios like healthcare or finance, require human connection for reassurance and personalized guidance. Traditional…

The financial sector is undergoing a significant transformation, with Generative AI (GenAI) playing a key role in redefining banking operations.…

AI is not just about replacing human labor but also about augmenting human capabilities. The future of work will likely…