Amazon Resolves Login and Checkout Issues
▼ Summary
– Amazon experienced a widespread service disruption on Thursday, affecting shopping, search, and login functions on its website and mobile apps for over three hours.
– The company attributed the outage to a software code deployment and confirmed the issues have been resolved, with services now running smoothly.
– During the outage, users encountered errors like missing product prices, failed checkouts, and being repeatedly logged out of their accounts.
– The Verge staff and users on Downdetector reported the problems, which included slow loading times even for parts of the site that were accessible.
– This incident was separate from recent AWS outages in the Middle East caused by drone strikes, with no reported link to broader outages in the US or elsewhere.
If you encountered problems while shopping on Amazon or using Amazon Music on Thursday, you were part of a widespread technical disruption. For several hours, a significant number of users reported difficulties with core functions like checkout, search, and logging in, affecting both the website and mobile applications. The company has since confirmed the issue has been resolved.
An Amazon spokesperson, Jennie Bryant, provided a statement addressing the incident. “We’re sorry that some customers may have temporarily experienced issues while shopping,” Bryant said. “We have resolved the issue, which was related to a software code deployment, and website and app are now running smoothly.” The problem stemmed from a recent software update, not from any external infrastructure failures.
During the outage, many customers faced a frustrating experience. Attempting to view product details often resulted in error messages, and even pages that loaded frequently failed to display pricing information. A common complaint involved users being repeatedly logged out of their accounts, especially when trying to access their shopping cart or complete a purchase. Those areas of the site that remained accessible were often sluggish and slow to respond.
It is important to distinguish this incident from other recent Amazon Web Services (AWS) issues. The company has been managing separate AWS outages in regions like Bahrain and the United Arab Emirates, which were linked to external events. This particular disruption was an internal software deployment problem and was not part of a broader infrastructure failure affecting other services or geographic areas. The technical team identified and corrected the faulty code, restoring normal operation for all users.
(Source: The Verge)
