Mews Secures €255M to Boost AI in Hospitality

A major investment is set to accelerate the integration of artificial intelligence into the global hotel industry. Mews, a leading hospitality technology platform based in Amsterdam, has secured €255 million in a Series D funding round. This substantial capital injection, which values the company at approximately $2.5 billion, will fuel a significant expansion of its AI and automation features. The funding round was spearheaded by EQT Growth and included new investors Atomico and HarbourVest Partners, with continued support from existing backers like Kinnevik, Battery Ventures, and Tiger Global.

Founded over a decade ago by Richard Valtr and Matt Welle, Mews provides a comprehensive cloud-based operating system for hotels. The platform consolidates critical functions, including reservations, guest check-ins, housekeeping coordination, and payment processing, into a single, unified interface. This modern approach is designed to replace the outdated and often disconnected legacy systems that still burden many hotel operations, offering a more flexible and interconnected management solution.

The primary focus of this new funding is to deeply embed advanced automation at the core of the Mews product. The company plans to develop sophisticated agent-driven systems capable of managing complex, routine tasks. This initiative aims to drastically reduce manual workloads for hotel staff and streamline everything from daily guest interactions to sophisticated revenue management strategies. By automating these processes, hotel teams can redirect their attention toward enhancing the guest experience rather than managing a collection of disparate software tools.

The platform’s current reach underscores its market position. Mews supports over 15,000 properties across 85 countries. In the last year alone, it facilitated nearly 42.3 million guest check-ins and processed close to $20 billion in transaction volume. Beyond core operations, the software has demonstrated tangible financial benefits for its clients; features like the Mews Spaces module have helped hoteliers generate more than $500 million in additional revenue.

CEO Matt Welle emphasized that the investment is about building an intelligent system that absorbs operational complexity. “We are engineering an operating system that is changing how hoteliers interact with their guests,” Welle stated. The overarching goal is to lessen the cognitive burden on staff and create smoother, more efficient daily operations, allowing hospitality professionals to focus on what they do best.

This funding round is notable as one of the largest ever within the hospitality software sector. It signals strong investor confidence in foundational technology platforms that merge artificial intelligence with financial technology to solve real-world business challenges. As the hotel industry undergoes a widespread digital transformation, there is growing demand for solutions that automate workflows and personalize guest experiences without introducing new layers of complexity.

For Mews, the path forward involves translating this substantial financial backing into concrete product enhancements that deliver clear value to hotel partners, from boutique independents to large chains. With its established global presence, strong adoption rates, and an expanding suite of automated tools, the company is strategically positioning itself as a central technology partner. It aims to be the go-to platform for hotels seeking to modernize their infrastructure and ultimately drive higher guest satisfaction in an increasingly competitive market.

(Source: The Next Web)