engagement metrics

Business

Sprout’s Guide to Measuring Owned Media Value & Key ROI Metrics

To demonstrate social media's business value, marketers must shift from vanity metrics to measurable outcomes that align with revenue and…

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Artificial Intelligence

Instagram Co-Founder: AI Chatbots Boost Engagement Over Usefulness

Kevin Systrom criticizes AI chatbots for prioritizing engagement metrics over genuine user value, likening it to social media's focus on…

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