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Artificial Intelligence

NiCE Acquires Cognigy: AI-First Shift in Customer Service

NiCE is acquiring conversational AI leader Cognigy for $955 million, merging Cognigy's automation with NiCE's CXone platform to lead AI-driven…

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Artificial Intelligence

NiCE Approach: Scaling Human-Centric AI for Better CX

The future of customer experience combines AI with human connection, focusing on meaningful, scalable solutions, as highlighted at NiCE Interactions…

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