ai-native platform

Airbnb’s AI Now Handles a Third of US and Canada Customer Support

February 14, 2026

Airbnb app interface on a smartphone showing options for homes, experiences, and services.

Airbnb's AI system now handles about one-third of customer service inquiries in the US and Canada, with a goal to…

Artificial Intelligence

NiCE Approach: Scaling Human-Centric AI for Better CX

June 26, 2025

Abstract AI concept: A yellow speech bubble with 'AI' in cut-out letters sits on a colorful grid of squares and curved pipes.

The future of customer experience combines AI with human connection, focusing on meaningful, scalable solutions, as highlighted at NiCE Interactions…