Gearbox Denies Spyware Claims Amid Player Backlash Over EULA
▼ Summary
– Gearbox confirmed that Take-Two Interactive does not use spyware in its games, addressing fan concerns about updated terms of service.
– Players review-bombed Borderlands games on Steam due to suspicions about the updated terms, including bans on mods and forced arbitration clauses.
– Fans reported the revised EULA grants Gearbox excessive access to personal data, which the developer denies, stating data collection varies by game.
– Gearbox clarified that mods are only prohibited if they disrupt gameplay or violate IP rights, allowing single-player, non-commercial mods.
– Gearbox CEO Randy Pitchford faced backlash for comments on Borderlands 4’s pricing, while the game’s early release and new features were showcased.
Gearbox has officially denied allegations of spyware in its games following widespread player backlash over recent changes to its End User License Agreement (EULA). The studio issued a detailed statement on Steam to clarify its position after Borderlands titles faced review bombing from concerned fans. Players had raised alarms about updated terms they believed granted excessive access to personal data and restricted modding capabilities.
The developer emphasized that Take-Two Interactive, Gearbox’s parent company, does not incorporate spyware into its games. The statement outlined that the privacy policy applies broadly across all platforms and services but clarified that not every data point mentioned is actively collected in every game. Despite these assurances, skepticism remains among players, particularly regarding provisions that could allow access to system-level information under anti-cheat measures.
The controversy stems from revised EULA terms that some interpreted as invasive, including potential monitoring of IP addresses, network traffic, and even personal files. Additionally, the updated agreement explicitly bans mods that provide unfair advantages or disrupt multiplayer experiences, though single-player modifications remain largely unaffected if they respect intellectual property rights.
Gearbox locked the Steam discussion thread to prevent further replies, but discontent continues to surface through negative reviews on Borderlands titles. The situation escalated after CEO Randy Pitchford made polarizing remarks about game pricing, suggesting dedicated fans would pay premium costs for Borderlands 4. His comments, coupled with the EULA backlash, have fueled frustration within the community.
Amid the turmoil, Gearbox recently showcased new gameplay for Borderlands 4, highlighting fresh characters, weapons, and planetary exploration mechanics. The studio remains confident in the upcoming release, touting it as the franchise’s most ambitious installment yet. However, rebuilding player trust may prove just as critical as delivering on those promises.
(Source: Euro Gamer)
