SOTI ONE Enhances Secure Device Management for Australian Healthcare
▼ Summary
– Technology failures in healthcare can cause life-threatening delays, prompting SOTI to enhance its SOTI ONE Platform with Stella, an AI assistant to improve efficiency and reduce downtime.
– A SOTI report reveals that 99% of Australian IT leaders rely on legacy systems, with 77% using outdated, non-integrated systems, hindering digital transformation and device management.
– Security concerns are prevalent, with 43% of Australian respondents experiencing ransomware or DDoS attacks since 2023 and 53% worried about vulnerabilities from legacy infrastructure.
– Stella, integrated into SOTI MobiControl and SOTI XSight, provides conversational IT support to troubleshoot devices and enable faster decision-making in healthcare environments.
– SOTI’s platform enhancements include advanced security features, custom lockdown tools, and analytics for real-time device visibility to support compliance and proactive vulnerability management.
In the Australian healthcare sector, where technology failures can lead to life-threatening delays, SOTI has introduced significant upgrades to its SOTI ONE Platform. These enhancements include Stella, an AI-powered assistant created to boost operational efficiency, minimize device downtime, and speed up patient response times through intelligent automation.
Outdated infrastructure continues to obstruct digital progress across healthcare institutions. A recent industry report highlights that 99% of Australian IT leaders still depend on legacy systems, even though nearly all use connected devices or telehealth tools. A striking 77% operate these technologies on obsolete, non-integrated platforms. Additionally, 43% of Australian organizations struggle to deploy or manage new mobile devices and printers, and the same percentage report that remote support is frequently unavailable—blocking real-time diagnostics and effective device management.
Time-consuming incident resolution affects 39% of Australian healthcare IT teams. Security remains a major worry, with 53% expressing concern about vulnerabilities linked to aging infrastructure. Since 2023, 43% have faced ransomware or DDoS attacks, and 35% rank data security as their primary IT challenge.
Michael Dyson, SOTI’s VP of Sales for APAC, observed that healthcare providers are caught between the push for innovation and the drag of outdated systems. He emphasized that reliance on non-integrated technology not only stalls digital transformation but also increases exposure to cyber threats. At the recent SOTI SYNC event, the company presented new solutions aimed at overcoming these obstacles, helping healthcare teams concentrate on supporting staff and delivering quality patient care.
Stella, the new AI assistant integrated into SOTI MobiControl and SOTI XSight, allows IT administrators to troubleshoot and retrieve device information using conversational language and voice commands. By drawing on device data, diagnostic details, and the SOTI Pulse knowledge base, Stella provides real-time, dependable responses that support faster decision-making in high-stakes clinical settings.
![Image: A healthcare professional interacting with a tablet device]
New analytics capabilities within SOTI XSight offer comprehensive visibility into device usage, access patterns, and performance. Features such as Live View, automated alerts, battery and network analytics, and remote support via chat, voice, or video help reduce inefficiencies and downtime in time-sensitive healthcare environments. These tools allow IT teams to spot vulnerabilities early, meet compliance standards, and sustain productive digital workspaces.
With upcoming legislation requiring health data to be shared with My Health Record and a $228.7 million budget allocation for digital health in 2025–2026, Australian providers are under mounting pressure to modernize systems and ensure secure, timely access to patient information. The SOTI ONE Platform now includes a new set of advanced security features that strengthen mobile endpoint protection.
Unlike traditional lockdown tools that often demand coding or detailed design work, SOTI MobiControl and SOTI Snap let organizations build and deploy tailored lockdown experiences without complexity. Devices can be restricted to certain apps and content depending on department, user role, or specific use case. Enrollment via SOTI Identity is simplified using QR codes or NFC, and if a device exits a secure zone or loses connection to SOTI MobiControl, it automatically locks to prevent unauthorized access.
These security upgrades are supported by new analytics tools in SOTI XSight, which give IT teams full oversight of device usage, access, and performance. This helps organizations identify risks proactively, maintain compliance, and keep digital environments running smoothly.
Dyson concluded that the future of patient care depends on secure, dependable, and intelligent technology. With the latest improvements to the SOTI ONE Platform, healthcare organizations can simplify operations, enhance device visibility, and make sure essential tools are always accessible. By eliminating technological barriers, SOTI helps healthcare workers remain connected and focused on patient needs.
![Image: A doctor using a mobile device for patient data access]
(Source: ITWire Australia)
