SolarWinds AI Agent Advances Autonomous Operations

SolarWinds has launched its new AI Agent alongside a suite of enhanced artificial intelligence capabilities, designed to help IT departments move toward fully autonomous operational resilience. This development addresses the growing complexity of modern IT infrastructures, where unexpected outages remain common despite confidence in system durability. The AI Agent acts as an intelligent, context-aware partner for IT teams, predicting potential problems, automating responses, and lightening the cognitive load on human operators.

Built upon the company’s established AI by Design principles, which extend its Secure by Design framework into the artificial intelligence domain, these new tools bring conversational, agentic AI directly into daily operational workflows. This integration significantly improves how teams detect, diagnose, and remediate IT issues.

Functioning as a digital team member, the SolarWinds AI Agent supports observability, incident management, and service desk functions. It empowers IT professionals to accelerate incident resolution by automatically summarizing outages, gathering diagnostic data, pinpointing likely root causes, and proposing corrective actions. Users can interact with the system using natural language, asking questions about system health, comparing performance metrics, receiving recommendations, and initiating complex workflows with simple commands. The agent also simplifies observability management by allowing direct configuration of the SolarWinds Observability platform through its intelligent interface.

Krishna Sai, Chief Technology Officer at SolarWinds, emphasized that the AI Agent represents a fundamental shift in how IT teams operate. He stated that by embedding smart, context-aware AI directly into IT workflows, the company is enabling a transition from reactive problem-solving to proactive innovation.

Several expanded AI features are now available for immediate use. Root Cause Assist is generally available and slashes troubleshooting time by generating clear root-cause analyses from system alerts and anomalies. Dynamic Threshold Enhancements are also available, applying automated thresholding to a wider range of metrics to reduce alert noise and false positives. Additionally, a tech preview of AI Query Assist is offered, which helps improve database performance by analyzing query patterns and suggesting more efficient alternatives.

Looking forward to 2026, SolarWinds plans to roll out further capabilities to bolster autonomous operations. SolarWinds AI Incident Correlation for Service Desk will automatically identify groups of related incidents and recommend initiating a problem management workflow to tackle the underlying cause. SolarWinds AI Knowledge Base Generation for Service Desk will leverage generative AI to create new knowledge base articles from frequently resolved incidents, enriching the centralized knowledge repository and providing more self-service options for staff. Automated Runbook Execution will enable teams to automatically carry out predefined standard operating procedures for initial response, diagnostics collection, or suggested fixes before human intervention is required.

Sudhakar Ramakrishna, President and CEO of SolarWinds, explained that the company’s focus for the past year has been on operational resilience, the capacity to protect, sustain, and rapidly recover systems during disruptions. He noted that with the AI Agent and its expanded capabilities, SolarWinds is helping customers achieve the next level: autonomous operational resilience, where IT systems operate more intelligently, swiftly, and securely with far less manual effort.

Ramakrishna further commented that while every IT leader faces pressure to accomplish more with fewer resources, persistent outages and complexity hinder progress. The SolarWinds AI Agent addresses this by integrating automation, observability, visualization, and remediation into a single, intelligent cycle, thereby reducing the average time to detect and resolve issues. The outcome is enhanced system resilience, improved team productivity, and more time for innovation-focused work.

The SolarWinds AI Agent is now available in a tech preview within the SolarWinds Observability SaaS platform. Broader availability across the entire SolarWinds product portfolio is scheduled for 2026.

For those interested in a deeper look, SolarWinds Day offers a firsthand view of the future of IT operations, driven by AI, automation, and full-stack observability. The event features keynote announcements on these latest innovations, followed by technical THWACKcamp sessions where customers and experts discuss system optimization, ticket resolution, database management, and critical issue response in hybrid environments. A session for the Asia-Pacific-Japan region is scheduled for Thursday, October 9.

(Source: ITWire Australia)