Console Secures $6.2M to Automate IT Tasks with AI
▼ Summary
– IT help desks often face delays due to high demand, leaving employees waiting for critical support like password resets.
– Andrei Serban founded Console to automate basic IT tasks using AI, freeing help desk staff for more strategic work.
– Console differentiates itself with quick Slack integration, avoiding lengthy installations unlike competitors like Moveworks.
– The startup has secured $6.2M in seed funding from Thrive Capital, with customers including Scale AI and Calendly.
– Console aims to expand beyond IT support to handle HR, finance, and legal employee requests in the future.
IT teams often struggle with repetitive tasks that consume valuable time, leaving employees waiting for basic support like password resets or app access. Recognizing this inefficiency, Andrei Serban, a former Rippling product lead, founded Console to automate these processes using AI. The startup recently secured $6.2 million in seed funding from Thrive Capital, signaling strong investor confidence in its mission to streamline workplace IT operations.
Serban’s experience at Rippling, where he worked after the company acquired his cybersecurity startup Fuzzbuzz, revealed how much time help desks waste on manual tasks. Console’s AI assistant integrates seamlessly with Slack, allowing employees to request support directly through chat. The system handles over 50% of routine issues autonomously, such as troubleshooting or access management, while escalating more complex cases to human IT staff.
Unlike competitors that require lengthy deployments, Console stands out by offering rapid implementation—often within weeks. This approach has already attracted high-profile clients like Scale AI, Flock Safety, and Calendly. Vince Hankes of Thrive Capital noted that while the platform’s simplicity might seem like a vulnerability, its AI capabilities will evolve quickly, making it indispensable for businesses.
Looking ahead, Console plans to expand beyond IT, assisting with HR, finance, and legal inquiries. Serban envisions the platform becoming the go-to resource for employee support, reducing friction across multiple departments. With AI transforming workplace efficiency, Console’s focus on speed and simplicity positions it as a key player in the future of enterprise automation.
(Source: TechCrunch)
