Scott Russell

Entity category: person

Artificial Intelligence

Orchestrating AI for Customer Experience in 2025

AI integration into customer experience platforms transforms business-customer interactions from transactional to meaningful engagements, fostering lasting loyalty through unified, intelligent…

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Artificial Intelligence

Jeff Comstock Named President of CX Product & Technology at NiCE

Jeff Comstock has been appointed as President of CX Product & Technology at NiCE, starting October 1, 2025, and will…

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Artificial Intelligence

NiCE Approach: Scaling Human-Centric AI for Better CX

The future of customer experience combines AI with human connection, focusing on meaningful, scalable solutions, as highlighted at NiCE Interactions…

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