Brian Chesky

Entity category: person

AI & Tech

Airbnb’s AI Now Handles a Third of US and Canada Customer Support

February 14, 2026
Airbnb app interface on a smartphone showing options for homes, experiences, and services.

Airbnb's AI system now handles about one-third of customer service inquiries in the US and Canada, with a goal to…

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AI & Tech

Airbnb CEO: AI Agents Won’t Replace Google

August 7, 2025
Brian Chesky, Airbnb CEO, speaks at a microphone during an event. He's seated and gesturing.

Airbnb CEO Brian Chesky stated that AI, while promising, is not yet a replacement for traditional search engines like Google,…

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Artificial Intelligence

Airbnb Launches AI Customer Service Bot in the US

May 2, 2025
Hands hold a smartphone displaying the Airbnb login screen, offering Facebook and Google login options. A blurred car interior is in the background.

Airbnb has launched an AI-powered customer service assistant in the U.S., reducing live agent contacts by 15% and improving response…

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