Jeep 4xe Hybrids Bricked by Software Update
▼ Summary
– A faulty over-the-air software update for Jeep Wrangler 4xe hybrids caused vehicles to lose power while driving, leaving some owners stranded.
– The problematic update did not immediately disable the cars but led to powertrain failures during operation, including at highway speeds.
– Jeep pulled the update after reports of issues, but it had already been downloaded by many owners before the recall.
– Owners were advised to avoid installing the update if possible and to refrain from using hybrid or electric modes if they had updated their vehicles.
– A fix for the issue was subsequently released by Jeep, highlighting the risks of deploying software updates without thorough testing.
A recent over-the-air software update for Jeep Wrangler 4xe hybrid vehicles has caused significant operational failures, leaving numerous owners unable to drive their cars. The problematic update, intended for the Uconnect telematics system, resulted in unexpected power loss during operation, effectively stranding drivers in various locations. Reports indicate the issue did not manifest immediately upon installation but emerged unpredictably while the vehicle was in motion.
Drivers have taken to online forums, social media platforms, and video-sharing sites to share their troubling experiences. While some encountered the failure at low speeds near their residences, others faced sudden powertrain shutdowns while traveling on highways, creating dangerous situations. The automaker, Stellantis, has since withdrawn the faulty update from distribution, though not before it automatically downloaded to many affected Jeep 4xe models.
Representatives from Stellantis have advised owners who have not yet installed the update to disregard any prompts to do so. For those who have already applied the update but have not experienced a failure, the recommendation is to avoid using hybrid or electric driving modes until the situation is resolved. Jeep has released a corrective software patch to address the malfunction, aiming to restore vehicle functionality and prevent further incidents.
This event underscores the risks associated with deploying software updates to complex vehicle systems without thorough validation. It brings to mind recent high-profile IT failures, highlighting why many companies avoid scheduling major updates late in the week when support resources may be limited. The manufacturer has been contacted for additional comments regarding the rollout and resolution of this disruptive software issue.
(Source: Ars Technica)
